Hospital Quality Manager

Mercy Ships is an international charity that brings hope and healing to the world’s forgotten poor through state-of-the-art hospital ships. Since 1978, our volunteer crew—made up of medical professionals and skilled workers from over 60 nations—has delivered free surgeries and medical care to over 2.8 million people in Sub-Saharan Africa, transforming lives one patient and one port at a time. Join our global team of over 3,000 volunteers and help us change lives daily.

About this role

The Hospital Quality Manager develops the quality management focus for the hospital in collaboration with leadership, and leaders across the ship. This position is responsible for the development, implementation and ongoing development of hospital-wide programs that enhance patient care, Quality and Case Management.

What you will contribute

• A high degree of expertise in quality improvement and will actively work with medical staff and various departments to measure, analyze and improve processes with continuous methods

• Advises the Chief Medical Officer and Hospital Director in areas of quality improvements in alignment with organizational goals; working in conjunction with the Hospital Leadership Team & Medical Capacity Building management

• Initiates and oversees the development of comprehensive safety, quality, and performance improvement goals through the use of data analysis and trending data in their department

• Provides a summary of the performance data, identifies opportunities for improvement and presents these findings to the Hospital Executive Team on a regular basis

• Facilitates internal audits; manages the data collection, reporting and analysis function

• Supports the controlled document and policy writing, approval and publishing processes throughout all programmatic departments

For This Role, You Will Need

•  Successful completion of Mercy Ships On Boarding program

• Bachelor’s degree in clinical healthcare-related field is required

• Three years of patient care experience or healthcare quality experience

• Experience in performance improvement and/or project management

• Advanced training and/or experience in continuous quality improvement

• Training in quantitative methods and statistical analysis

• Certified Professional in Healthcare Quality (CPHQ) or other recognized certification in quality and/or patient safety programs

• Knowledge of quality management models, processes, and tools in a healthcare setting

The experience of a lifetime is calling.

More than 1,200 volunteers from over 60 nations serve with Mercy Ships each year.

At Mercy Ships, we are proud to be recognized around the world for the life-changing surgeries and training we deliver. We could not achieve this without our dedicated community of talented volunteers.

Imagine finishing your shift and stepping onto deck as the sun sets—knowing that today you’ve helped transform the lives of those who need it most. Apply now to start a journey that will reshape the lives of those you serve — and your own.