Junior Clinical Case Manager

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Role Overview: The Clinical Case Manager’s primary role is to manage clinical operations function within Malaysia. The primary role of this position is to provide high quality and professional counselling and information support services to employees and dependents of client companies. It is a permanent position, and the job holder will be based in office. Location: Onsite, Malaysia Work Hours/Shifts: Monday to Friday: 7am to 3pm/11am to 7pm Weekends: One Saturday a month - 10am to 6pm Work environment: The nature of the role involves conforming to call centre conditions and structures.