Medical Administrative Assistant - Work From Home FT/PT

About the role The Medical Administrative Assistant provides essential support to our clinical team by handling patient communications, processing billing information, and maintaining accurate records. This full‑time/part‑time position operates from a home office while adhering to our strict confidentiality and compliance standards. Key responsibilities • Answer patient calls and emails promptly, delivering courteous and accurate information. • Enter and verify patient data, appointment details, and insurance information into the EMR system. • Prepare and submit medical claims, follow up on denials, and reconcile payments. • Maintain organized electronic files, ensuring HIPAA compliance at all times. • Assist with scheduling, confirming appointments, and managing cancellations. • Generate routine reports on billing status, patient volume, and service metrics. • Collaborate with providers and the billing team to resolve billing discrepancies. Required qualifications • 1–3 years of experience in a medical office or healthcare administrative setting. • Proficiency in customer service with strong verbal and written communication skills. • Accurate data‑entry abilities and familiarity with electronic health record (EHR) systems. • Hands‑on experience with medical billing, coding basics, and claim submission. • Ability to work independently from a home office while meeting productivity targets. • Knowledge of HIPAA regulations and commitment to patient confidentiality. Nice to have • Certification in Medical Billing & Coding (CPC, CCS, or equivalent). • Experience with popular billing software such as Kareo, Athena, or AdvancedMD. • Basic understanding of insurance verification and pre‑authorization processes. • Familiarity with remote collaboration tools (e.g., Zoom, Microsoft Teams).