Patient Financial Services Leader

Patient Financial Services Leader
Contract Type: Hourly Contract
Location: Remote – United States
Compensation: $92/hour
About the Role
We are seeking an experienced Patient Financial Services Leader with deep expertise in patient collections, self-pay revenue cycle operations, payment plans, and patient financial engagement.
You will evaluate and improve AI-generated patient financial workflows, communications, and collection strategies while applying your knowledge of revenue recovery, compliance, and patient financial advocacy.
Key Responsibilities
• Lead patient collections and self-pay operations, including early-out collections, bad debt management, and payment plan administration.

• Evaluate AI-generated patient financial communications, payment plan recommendations, and self-pay resolution strategies for accuracy and compliance.

• Develop self-pay collection strategies across the revenue cycle, including pre-service, point-of-service, and post-service collections.

• Manage patient payment plan enrollment, monitoring, and compliance.

• Coordinate with financial counseling, billing, and bad debt recovery teams to improve self-pay revenue capture.

• Monitor key performance indicators, including collection rates, payment plan conversion, bad debt write-offs, and patient satisfaction.

• Ensure compliance with FDCPA, HIPAA, applicable state collections laws , and patient financial assistance policies.

• Oversee collection agency and early-out vendor relationships where applicable.

• Annotate AI outputs and provide structured feedback to support AI training datasets.

Requirements
• 5+ years of experience in patient collections, self-pay revenue cycle, or patient financial services.

• At least 2 years of leadership experience.

• Deep knowledge of self-pay collection workflows, FDCPA compliance, and patient financial engagement.

• Experience managing early-out and bad debt collection programs, including vendor oversight.

• Familiarity with propensity-to-pay tools and patient payment technology.

• Proficiency with EHR and patient collections or billing platforms.

• Excellent written and verbal English communication skills.

• Strong attention to detail and ability to assess collection strategies and identify issues in AI-generated patient communications.

Preferred Qualifications
• CRCR, CHAM, or similar revenue cycle certification.

• Experience with digital patient payment platforms and text/email-based collections outreach.

• Background in hospital, health system, or physician group patient financial services.

• Familiarity with AI tools and experience evaluating AI-generated financial communications.

• Experience using propensity-to-pay analytics to prioritize collection activities.

Why Participate?
• Apply your patient financial services expertise to the development of healthcare AI.

• Help improve AI-generated patient financial communications and self-pay strategies.

• Contribute to AI systems focused on revenue cycle performance and patient payment experiences.

• Gain exposure to emerging AI applications within healthcare financial operations.

Contract & Payment Terms
• Independent contractor engagement.

• Fully remote and completed on your own schedule.

• Projects may be extended, shortened, or concluded early based on project needs and performance.

• Work will not involve access to confidential or proprietary information from any employer, client, or institution.

• Payments are made weekly through Stripe or Wise based on services rendered.

• H1-B and STEM OPT candidates cannot be supported at this time.

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.