Patient Financial Services Leader

Patient Financial Services Leader Contract Type: Hourly Contract Location: Remote – United States Compensation: $92/hour About the Role We are seeking an experienced Patient Financial Services Leader with deep expertise in patient collections, self-pay revenue cycle operations, payment plans, and patient financial engagement. You will evaluate and improve AI-generated patient financial workflows, communications, and collection strategies while applying your knowledge of revenue recovery, compliance, and patient financial advocacy. Key Responsibilities • Lead patient collections and self-pay operations, including early-out collections, bad debt management, and payment plan administration. • Evaluate AI-generated patient financial communications, payment plan recommendations, and self-pay resolution strategies for accuracy and compliance. • Develop self-pay collection strategies across the revenue cycle, including pre-service, point-of-service, and post-service collections. • Manage patient payment plan enrollment, monitoring, and compliance. • Coordinate with financial counseling, billing, and bad debt recovery teams to improve self-pay revenue capture. • Monitor key performance indicators, including collection rates, payment plan conversion, bad debt write-offs, and patient satisfaction. • Ensure compliance with FDCPA, HIPAA, applicable state collections laws , and patient financial assistance policies. • Oversee collection agency and early-out vendor relationships where applicable. • Annotate AI outputs and provide structured feedback to support AI training datasets. Requirements • 5+ years of experience in patient collections, self-pay revenue cycle, or patient financial services. • At least 2 years of leadership experience. • Deep knowledge of self-pay collection workflows, FDCPA compliance, and patient financial engagement. • Experience managing early-out and bad debt collection programs, including vendor oversight. • Familiarity with propensity-to-pay tools and patient payment technology. • Proficiency with EHR and patient collections or billing platforms. • Excellent written and verbal English communication skills. • Strong attention to detail and ability to assess collection strategies and identify issues in AI-generated patient communications. Preferred Qualifications • CRCR, CHAM, or similar revenue cycle certification. • Experience with digital patient payment platforms and text/email-based collections outreach. • Background in hospital, health system, or physician group patient financial services. • Familiarity with AI tools and experience evaluating AI-generated financial communications. • Experience using propensity-to-pay analytics to prioritize collection activities. Why Participate? • Apply your patient financial services expertise to the development of healthcare AI. • Help improve AI-generated patient financial communications and self-pay strategies. • Contribute to AI systems focused on revenue cycle performance and patient payment experiences. • Gain exposure to emerging AI applications within healthcare financial operations. Contract & Payment Terms • Independent contractor engagement. • Fully remote and completed on your own schedule. • Projects may be extended, shortened, or concluded early based on project needs and performance. • Work will not involve access to confidential or proprietary information from any employer, client, or institution. • Payments are made weekly through Stripe or Wise based on services rendered. • H1-B and STEM OPT candidates cannot be supported at this time. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.