Remote Healthcare Scheduling Specialist (Day or Night)

About the role The Remote Healthcare Scheduling Specialist coordinates patient appointments for a multi‑specialty medical practice, ensuring seamless daily operations for day or night shifts. This fully remote, full‑time position requires strict adherence to HIPAA standards while delivering courteous, efficient service. Key responsibilities • Manage inbound calls, emails, and portal messages to schedule, reschedule, or cancel patient appointments. • Utilize appointment scheduling software to allocate provider time slots accurately and optimize clinic flow. • Enter and verify patient data in electronic health record (EHR) systems, maintaining 100 % data integrity. • Confirm appointments and send reminders in compliance with HIPAA privacy rules. • Resolve scheduling conflicts, insurance verification issues, and patient inquiries promptly. • Document all interactions in the CRM/EHR audit trail and generate daily activity reports. • Collaborate with clinical staff and billing teams to ensure smooth handoffs and accurate patient information. Required qualifications • 1–3 years of experience in customer service or medical scheduling. • Proficiency with appointment scheduling software (e.g., Athenahealth, NextGen, or similar). • Strong data‑entry skills with attention to detail and accuracy. • Demonstrated understanding of HIPAA regulations and ability to maintain confidentiality. • Excellent written and verbal communication skills. • Competent use of Microsoft Office Suite (Word, Excel, Outlook). Nice to have • Experience with multiple EHR platforms. • Background in a telehealth or remote‑care environment. • Familiarity with insurance verification processes. • Bilingual proficiency (English/Spanish).